Frequently Asked Questions
Everything you need to know about shopping with IndemandUK.
How long does shipping take within the UK?
Standard UK delivery typically takes 2-4 business days. We also offer an Express Shipping option which ensures delivery within 1-2 business days for orders placed before 2 PM.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Please use our online portal to generate your prepaid return label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to help you find the perfect fit between our UK and international sizing standards.
Which payment methods do you accept?
IndemandUK accepts all major credit and debit cards (Visa, Mastercard, Amex), as well as digital wallets like Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna.
Are your clothing materials sustainably sourced?
We are committed to ethical fashion. A growing percentage of our collection is made from organic cotton and recycled polyester. Look for the 'Eco-Friendly' badge on our product listings.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email and SMS notification containing a tracking link to follow your parcel's journey in real-time.